Office Policies


Appointments

We prefer office visits to be by appointment, as this is the most effective use of our professional time and it helps to keep patient waiting to a minimum.

We encourage you to select a primary provider from our group and we will make every effort to schedule you with that provider. However, in the event that you require immediate medical attention and your primary provider is unavailable, we will schedule you with another group provider who has an opening in his or her schedule.

We do accept call-in and walk-in patients with urgent problems depending on our physicians’ availability. We will do our best to take care of these problems as quickly as possible. At times, it is necessary to utilize the Emergency Room at UNC Rockingham to provide acute care.



Emergencies

One of our providers is always on call for emergencies after hours and weekends. If you have an emergency that cannot wait until routine office hours, you can reach the on call provider by calling UNC Rockingham at (336)-623-9711. The on call provider will return your message as soon as possible and help propose an appropriate solution to your emergency.


Office Fees

Co-pay or payment is expected at the time services are rendered. We bill most insurance companies, however, we do not extend credit for office procedures or visits. Please check with our insurance staff to see if our office accepts your insurance. If financial problems arise, please discuss them with our office staff. Outstanding balances greater than 90 days are considered past due and will be referred to collections.